Privacy Policy

Effective Date: July 6, 2025

Welcome to Farm2Door (“we”, “us”, “our”, or the “App”). We are committed to protecting your privacy and ensuring you have a safe experience using our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Farm2Door mobile application and any related services (collectively, the “Service”).

By using our App, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the App.

1. Information We Collect

We collect several types of information to provide and improve our Service:

a. Personal Information

• Name: To personalize your experience.
• Email address: For account creation, communication, password recovery.
• Phone number: For order confirmation, delivery coordination, support.
• Delivery address: Including street, city, state, PIN code, and optionally saved addresses with GPS coordinates.
• Payment details: We may collect limited payment data (like UPI ID, last 4 digits of cards) through secure payment gateways. We do not store full card data on our servers.

b. Location Information

• GPS coordinates for delivery address selection and map features.
• Approximate location via IP address for service availability checks.

c. Usage Data

• Features used, time spent in the App.
• Interaction logs (like orders placed, items added to cart).
• Error logs, crash reports, diagnostics.

d. Device Information

• Device type, model, OS version.
• Unique device identifiers (e.g., advertising ID).
• App version.

e. Cookies and Similar Technologies

We may use cookies or local storage to remember preferences and improve user experience.

2. How We Use Your Information

We use collected information for purposes including:

• Order fulfillment: Processing and delivering orders to your address.
• Customer support: Responding to your inquiries.
• Account management: Creating, maintaining, and securing your account.
• Personalization: Suggesting products based on preferences and order history.
• Notifications: Sending order updates, offers, and important service messages.
• Analytics: Understanding usage to improve features and fix bugs.
• Marketing: Showing relevant promotions, with your consent where required.

3. How We Share Your Information

We may share your information with:

• Delivery Partners: Address and contact details for delivery.
• Payment Processors: To complete your payments securely.
• Service Providers: For app hosting, analytics, customer support.
• Legal Authorities: If required by law, court order, or to protect our rights and users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as needed to:

• Provide services to you.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

If you delete your account, we will remove your personal data, except for data we are required to retain by law.

5. Security of Your Data

We take data security seriously and implement appropriate measures, including:

• Encryption in transit (HTTPS).
• Secure servers and firewalls.
• Access controls to limit who can access your data.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Children’s Privacy

Our App is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Withdraw consent at any time.
• Opt-out of marketing communications.
• Restrict or object to certain processing.

You can exercise these rights by contacting us at:

8. Third-Party Links and Services

Our App includes links only to our own Privacy Policy and Terms and Conditions pages. We do not include or endorse links to any other third-party websites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App or on our website with a new effective date. We encourage you to review it regularly. Your continued use of the App after changes means you accept the revised Policy.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our practices, please contact us:

Farm2Door Privacy Team
Email: farm2door.helpdesk@gmail.com